Deliveries

How much is delivery?

UK Mainland 

The good news is, delivery is free for orders over £30 to UK mainland addresses. 

If your order is under £30, a small delivery fee will be charged in line with our postage charges:

Order Value Cost
Up to £30 £3.50
Over £30 Free

 

For anywhere else, please contact us and we will send you a quote as quickly as possible (usually within the hour during working hours).

  

When will I receive my order?

Orders over £30

UK mainland orders received before 1pm will be processed and shipped that day, for delivery in 1-2 business days.

For Offshore UK (including Scottish Highlands), items ordered before 1pm will take 2 working days to be delivered.

International deliveries usually take between 3-5 working days.

All other items

All other items are ordered before 1pm Monday - Friday are sent via 1st Class Royal Mail post, which means deliveries can take up to 2 working days.

 

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact hello@hackneycoffee.co within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Hackney Coffee Company.

For any questions about how to return items, head to our Returns page.