We're really proud of our products at Hackney Coffee Co. but realise that there are occasions when you might change your mind.
That's why we offer a full refund on any of our products within 30 days of purchase.
To be eligible for a refund, your items must be unused and in the same condition that you received it.
How to return an item for refund
1. Please send the item in either a box or shipping bag to ensure the product is undamaged when received by us.
2. Please include a returns note inside the parcel so our returns team know exactly what to do with it.
3. We recommend sending your parcel via myHermes or UPS as this is a much cheaper option than Royal Mail. You can take your parcel to one of their 4,500+ parcel shops across the UK.
Send your parcel to:
Hackney Coffee Company
503 Hackney Road
Once your return is received and inspected, we will drop you an email about your refund, which will take 5 working days to land back in your account. The refund will be made to the original payment method used.
Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.
We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.
If you reject your order at the door, or don't collect your parcel from a pick up shop, we will refund you once the parcel has reached our fulfilment centre. Our carriers charge us £10 for getting the parcel back to us, so this amount will be deducted from your refund to cover this cost.